This comprehensive survey investigates methodologies and factors utilized for predicting
review helpfulness on e-commerce websites. Analyzing 132 research publications from the …

As a consequence of the exponential growth in online data, tourism sector has
experimented a radical transformation. From this large amount of information, opinion …

Firms are beginning to use chatbots to collect information from users (eg, online reviews), a
task traditionally done through forms. We used two experiments to investigate how collecting …

Purpose Given the socialisation of men and women to their gender roles and expression of
emotion, this study aims to investigate whether there are gender differences in the use of …

The increasing volume of online reviews and the use of review platforms leave tracks that
can be used to explore interesting patterns. It is in the primary interest of businesses to retain …

With a never-ending stream of reviews propagating online, consumers encounter countless
good and bad reviews. Depending on which reviews consumers read, they get a different …

Consumer reviews are a valuable source of information and are often the main factor for
decisions about purchases. However, not all reviews are credible. Many scholars have …

In an age of life-long learning, it is important that adult learners can effectively use their
motivation and resources to reach their learning goals. In conversation, coaches can …

While writing peer reviews resembles an important task in science, education, and large
organizations, providing fruitful suggestions to peers is not a straightforward task, as different …

Product reviews are one of the most important types of user-generated contents that are
becoming more and more available. These reviews are valuable sources of knowledge for …