The performance of the employees and productivity of each individual, in general, have
been badly affected because of the COVID-19 pandemic. Organizational citizenship …

Purpose The purpose of this study is to develop and test a model on antecedents and
consequences of employee engagement in the context of information technology (IT) …

Purpose There is a dearth of studies that have investigated mediators of the effect of service
quality on customer loyalty under the conditions prevailing in Zimbabwe; where bank …

Introduction Community-integrated care initiatives are increasingly being used for social and
health service delivery and show promising outcomes. Nevertheless, it is unclear what …

Executive coaching intervention is undergoing tangible changes, primarily due to and after
the COVID-19 pandemic. This study aims to systematically review the evidence regarding …

Customer satisfaction, loyalty and corporate image play a critical role in improving loyalty
within the banking sector. The current study examines the mediators and moderators of the …

Effect of hotel overall service quality on customers’ attitudinal and behavioural loyalty:
perspectives from Zimbabwe | Emerald Insight Books and journals Case studies Expert Briefings …

Employee engagement is not only a temporary attractive topic but gradually becomes the
focus of attention of managers and scholars, especially in the travel industry in the face of …

This paper investigates servant leadership as a predictor of psychological empowerment in
hospitality employees. The hypotheses suggest that employees' openness to experience …

Purpose This study aims to investigate the consumer's perspective regarding the
relationship between services and well-being, contributing to the knowledge base in …