Peran pengalaman pelanggan dalam memediasi pengaruh kualitas layanan, citra perusahaan, dan harga terhadap loyalitas pelanggan PT. Pos Indonesia
DA Patmawati, AL Andjarwati - Jurnal Ilmu Manajemen, 2023 - journal.unesa.ac.id
This paper analyses the effect of service quality, corporate image, and price on customer
loyalty by using customer experience as a mediating variable. This research uses …
loyalty by using customer experience as a mediating variable. This research uses …
Faktor-Faktor Yang Memengaruhi Customer Loyalty Melalui Customer Satisfaction Pada Pengguna Kartu Kredit Bank Mandiri di Bekasi
DA Natasya, AL Marie - SEIKO: Journal of Management & …, 2024 - journal.stieamkop.ac.id
The purpose of this study was to determine the factors that influence the customer loyalty
through customer satisfaction for Bank Mandiri redit card users in Bekasi. The data used in …
through customer satisfaction for Bank Mandiri redit card users in Bekasi. The data used in …
Role of E-Service Quality and E-Marketing on The Sustainability on Market Growth
O Saes - Journal of Current Research in Business and …, 2024 - jcrbe.org
Abstract Service quality is the best matrix for evaluating consumer satisfaction in comparison
between expectations and perceptions of service. This is the basis for consumers to be able …
between expectations and perceptions of service. This is the basis for consumers to be able …
Integrated Service Strategy and Key Opinion Leader in Education Sectors
G Suar - Journal of Current Research in Business and …, 2024 - jcrbe.org
Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. This is the basis for consumers to be able to buy …
service, not for ownership of the service. This is the basis for consumers to be able to buy …