Consumer sentiment analysis is a recent fad for social media-related applications such as
healthcare, crime, finance, travel, and in academia. Disentangling consumer perception to …

Luxury, historically an exclusive, rare and elitist phenomenon, is changing. This is
predominantly driven by technological developments, particularly social media, and the …

This study analyses the agenda setting on social media in the COVID-19 pandemic by
exploiting one of the disruptive technologies, big data analytics. Our purpose is to examine …

Abstract The Amazon Alexa app is one of the most widely used voice assistant apps to
manage customer information-seeking behavior and voice shopping. It provides …

The emotion analysis of hotel online reviews is discussed by using the neural network
model BERT, which proves that this method can not only help hotel network platforms fully …

The tourism industry stimulates business revenues and economic activities across the globe.
Effective analysis of enormous tourism reviews boosts both service quality and growth of …

Both researchers and practitioners have attached great importance to the measurement and
evaluation of hotel customer satisfaction. However, there are several problems in the …

This study examine how Artificial Intelligence (AI) tools can help restaurants improve service
quality and create a better customer experience. Robots, chatbots, facial recognition, voice …

With the growth of online tourism, it is important to analyze the reviews left by numerous
customers on social networks to improve the hotel's online reputation. Hotel segmentation …

Virtual users generate a gigantic volume of unbalanced sentiments over various online
crowd-sourcing platforms which consist of text, emojis, or a combination of both. Its accurate …