The global pandemic of Covid-19 in 2020 encourage a significant increase of online trading
such as selling and buying around the world, especially in Indonesia. The dependency on …

Tujuan dari penelitian ini untuk menguji analisis kualitas pelayanan terhadap tingkat
kepuasan pelanggan PT. Pos Indonesia cabang Wonoayu Sidoarjo. Penelitian ini …

During the Covid-19 pandemic, the growth of the logistics business, especially the last-mile
delivery business, increased by around 30-40%. More and more people are using e …

Perubahan metode pembelajaran dari tatap muka langgung (off line) menjadi pembelajaran
on line pada masa pandemi membuat pembelajaran tidak dapat berjalan dengan maksimal …

Perbaikan kualitas layanan memerlukan perencanaan yang baik dengan kerangka kerja
serta metode perancangan yang tepat. Penelitian studi kasus ini dilakukan pada sebuah …

This study aimed to analyze the effect of quality planning on service quality at PT. Puninar
Anji Nyk Logistics Indonesia and also to find out how much effect that the quality planning …

This research was conducted at the employee cooperative of PT. XYZ to identify the quality
of service provided by the company cooperative to employees of PT. XYZ and provide …

Abstract Service quality is very influential on customer satisfaction, good service quality will
give an impetus to customers to give their loyalty to the company. The number of customer …

Along with the rapid development of technology, business people are required to be able to
use the internet as a medium for doing business online in order to increase service …