Purpose Inscrutable machine learning (ML) models are part of increasingly many
information systems. Understanding how these models behave, and what their output is …

Purpose The aim of this article is to map the use of AI in the user experience (UX) design
process. Disrupting the UX process by introducing novel digital tools such as artificial …

The artificial intelligence (AI) chatbot is emerging as a significant corporate customer-facing
application, potentially increasin customer service efficiency while reducing costs. However …

The paper presents an approach for implementing inscrutable (ie, nonexplainable) artificial
intelligence (AI) such as neural networks in an accountable and safe manner in …

AI-based technologies have changed the nature of the symbiosis between humans and AI,
and so strategic management of human-AI interaction in organizations requires deeper …

In this viewpoint article we discuss algorithmic decision-making systems (ADMS), which we
view as organizational sociotechnical systems with their use in practice having …

This research examines how AI-powered capabilities can bring value to organizations by
enhancing their Adaptive Response to Market Changes (ARMC). Utilizing insights from …

Governments are increasingly relying on algorithmic decision-making (ADM) to deliver
public services. Recent information systems literature has raised concerns regarding ADM's …

Artificial intelligence (AI) has become part of our everyday lives, and its presence and
influence are expected to grow exponentially. Regardless of its expanding impact, the …

The present level of skepticism expressed by courts, legal practitioners, and the general
public over Artificial Intelligence (AI) based digital evidence extraction techniques has been …