Autonomous robotic systems are complex, hybrid, and often safety critical; this makes their
formal specification and verification uniquely challenging. Though commonly used, testing …

The 2021 sales volume in the market of service robots is attractive. Expert reports from the
International Federation of Robotics confirm 27 billion USD in total market share. Moreover …

Purpose This study aims to empirically test a theoretical model by defining customers'
intention to use services of restaurant robots, which are rapidly developing in Korea. The …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

Purpose The purpose of this study is to identify the factors that influence the development of
service robots, and to apply a service innovation strategic mindset to the hotel industry in …

In recent years, there has been increased attention on the possible impact of future robotics
and AI systems. Prominent thinkers have publicly warned about the risk of a dystopian future …

With rapid advances in technologies, especially in artificial intelligence, smart sensors, big
data analytics, and robotics, the service industry began introducing robots to perform a …

Purpose This paper aims to review the extant hospitality and tourism literature on the state of
robotics and artificial intelligence (AI) in the service industry. The aim was to highlight the …

Aiming at combining compliant covering and rigid lifting to the object grasping, this paper
presents the design principle of a variable stiffness soft gripper and carries out its structural …

Purpose The purpose of this study is to empirically investigate what aspects of service robot
interactions with customers can lead to meaningful outcomes in the view of customers. The …