Abstract Master Data Management (MDM) is an approach for effective management of
shared master data across organizations. In the public sector, MDM initiatives have been …

Engaging citizens through social media provides municipal governments with the potential
for improvement in public trust as well as greater opportunities for accountability …

Local government may face different challenges in adopting IT innovation due to its unique
characteristic in terms of business functions which dealt directly with the citizens …

Research shows that Twitter is being used as a platform to not only share and disseminate
the information but also collecting complaints from citizens. However, due to the presence of …

This article explores how senior police officers perceive the presence of the police on social
media. While interviewees argued that the police have a “duty of presence” on social media …

Recently, Twitter has been used as a citizen-engaging platform by Indian Railway Ministry
(IRM) for collecting civic issues. However, due to the manual inspection model, a large …

This study is motivated by two main factors, including: the limitations of previous studies on
the sustainability of innovation in the public sector and the practical needs since the …

Purpose The purpose of this paper is to determine the demographic, resource and internal
competition factors that influence both the level of citizen engagement provided by municipal …

Research shows that many public service agencies use Twitter to share information and
reach out to the public. Recently, Twitter is also being used as a platform to collect …

Abstract Open Source Social Media Intelligence (OSSMInt) is a field that focuses on
extracting useful information and actionable insights from publicly available and overt …