Due to its importance in fitness centers, a number of authors have explored and analyzed
loyalty. However, two characteristics not yet examined are service convenience in fitness …

An explanatory and predictive PLS-SEM approach to the relationship between organizational
culture,organizational performance and customer loyalty: The case of health clubs | Emerald …

ABSTRACT A number of studies have placed at the forefront variables that predict the loyalty
of clients in fitness centres. In fact, no study has analysed the differences between these …

The economic downturn, with a weakening oil market, resulted in the growth of divergent
businesses that led to competition between destination-branded hotels and non-hotel-based …

This study aims to know the current strategic framework of fitness clubs, advocated by the
blue ocean strategy, from the quality dimensions. For this, the quality dimensions of …

Numerosos estudios indican la relación significativa entre la cultura organizacional y la
satisfacción en el trabajo. Por lo que las organizaciones con culturas organizativas …

Several studies have been conducted to identify the factors that most influence on service
quality and customer satisfaction in the fitness industry. However, little attention has been …

Sports federations are non-profit organizations that compete for members and resources.
These organizations are obliged to cooperate on the environment, nature conservation, and …

This research proposes a management model for a sports centre, through the variables of
customer experience, satisfaction, engagement and its influence on the loyalty of its users …

Purpose This study aimed to propose and test a model that describes the different aspects
and mechanisms that influence the behavioral intentions of fitness center customers by …