The aim of this paper is to investigates whether the level of materiality, stakeholder
engagement, and corporate governance disclosure enhance the quality of sustainability …

Objective: CSV (Creating Shared Value) is a sustainable business model. CSV is an
expansion of CSR (Corporate Social Responsibility). CSR is a kind of corporate …

This paper investigates the impact of various dimensions of mobile banking service quality
on customer satisfaction with the mediating role of customer value co-creation intentions in …

Materiality is a crucial concept in accounting and auditing, allowing the determination of
relevant matters from the perspective of the entity and its stakeholders. This paper …

One of the main limitations of Carroll Pyramid Model is that it does not consider the
differences in the dynamics of each business sector; nor has there been an adequate …

ABSTRACT Since Norton and Kaplan developed the balanced scorecard in 1992, most
companies worldwide have applied it as a monitoring and control tool in business …

Due to rising social and environmental pressures, the interest in business concepts that
tackle these pressures has rapidly increased over the past decade. Specifically, the concept …

The balanced scorecard (BSC) is a strategic performance management tool, with both
financial and nonfinancial perspectives, aiming at supporting strategy communication …

Purpose of the paper: Because of the 2007 financial crisis, the necessity for banks to (re)
build a strong dialogue with customers and improve their satisfaction has been particularly …

In this study, I used quantitative content analysis to analyze the materiality matrixes of
sustainability reports to identify the sustainability priorities of major companies in Sweden. I …