The importance of text mining is increasing in services management as the access to big
data is increasing across digital platforms enabling such services. This study adopts a …

Businesses use sentiment analysis for market insights to improve performance. Sentiment
analysis application in building a smart society is immense, and there is a need to delineate …

The COVID-19 pandemic caused by the novel coronavirus SARS-CoV-2 occurred
unexpectedly in China in December 2019. Tens of millions of confirmed cases and more …

Purpose This study aims to conduct a systematic review and critically analyze the sentiment
analysis literature in hospitality and tourism from methodological (data sets and analyzes) …

Although halal tourists are a growing, attractive market segment, research on the topic is still
incipient. This study sought to answer three questions. What opportunities and challenges …

Humans in hospitality areas are being replaced by robot concierges, delivery robots,
chatbots, and information assistants through a variety of devices, for example, mobile apps …

Purpose On a global scale, the Muslim-friendly hospitality business has intensified hotel
competition. Given the paucity of research on the important service quality characteristics of …

Purpose This paper aims to explore the effect of three destination competitiveness attributes:
core resources and attractors, supporting factors and destination management on the tourist …

Global natural and manmade events are exposing the fragility of the tourism industry and its
impact on the global economy. Prior to the COVID-19 pandemic, tourism contributed 10.3 …

Purpose This study aims to conduct a synopsis and overview of past research that discussed
halal hospitality development and the halal travel market. Design/methodology/approach An …