The determinants of satisfaction with e‐banking

F Liébana‐Cabanillas, F Muñoz‐Leiva… - … Management & Data …, 2013 - emerald.com
Purpose–The aim of this paper is to contribute to the field of satisfaction research from the
perspective of electronic banking users; a topic of great interest to the business strategies of …

Data security and consumer trust in FinTech innovation in Germany

H Stewart, J Jürjens - Information & Computer Security, 2018 - emerald.com
Purpose The purpose of this study is to empirically analyse the key factors that influence the
adoption of financial technology innovation in the country Germany. The advancement of …

The moderating effect of user experience on satisfaction with electronic banking: empirical evidence from the Spanish case

F Liébana-Cabanillas, F Muñoz-Leiva… - Information Systems and …, 2016 - Springer
The aim of this paper is to contribute to the field of satisfaction research from the perspective
of electronic banking users—a topic of great interest to financial institutions as they formulate …

Online banking adoption: A factor validation and satisfaction causation study in the context of Indian banking customers

P Sikdar, M Makkad - International Journal of Bank Marketing, 2015 - emerald.com
Online banking adoption: A factor validation and satisfaction causation study in the context of
Indian banking customers | Emerald Insight Books and journals Case studies Expert Briefings …

Internet banking and customer satisfaction in Pakistan

SA Raza, ST Jawaid, A Hassan - Qualitative Research in Financial …, 2015 - emerald.com
Purpose–This study aims to determine the effects of service quality dimensions on customer
satisfaction in Pakistan by using the SERVQUAL model. Design/methodology/approach–A …

Exploring customer's mobile banking experiences and expectations among generations X, Y and Z

G Shams, MA Rehman, S Samad… - Journal of Financial …, 2020 - Springer
Customer's adoption of mobile banking portrays tremendous growth in developing countries.
However, it seems that there is a lack of studies about customer's experiences and …

Exploring a consumption value model for Islamic mobile banking adoption

T Thye Goh, N Mohd Suki, K Fam - Journal of Islamic Marketing, 2014 - emerald.com
Purpose–The purpose of this study is to explore a consumption values model for Islamic
mobile banking acceptance and to identify any differences in perceived consumption values …

E-banking services and the satisfaction of customers in the Jordanian banks

A Tahtamouni - Journal of Science and Technology Policy …, 2023 - emerald.com
Purpose This study aims to discuss the main points in the dimensions of the quality of the
electronic services to be considered in the future to adapt to future transactions and how to …

Customer perception regarding Sharī 'ah compliance of Islamic banking sector of Pakistan

L Saqib, MA Farooq, AM Zafar - Journal of Islamic Accounting and …, 2016 - emerald.com
Purpose This paper aims to analyze the impact of Sharī 'ah compliance perception on
customer satisfaction in Islamic banking sector of Pakistan. Design/methodology/approach …

Exploring gender differences in Islamic mobile banking acceptance

TT Goh, S Sun - Electronic Commerce Research, 2014 - Springer
Understanding how genders differ in their acceptance patterns is a critical factor for
successful market segmentation. Using a modified technology acceptance model with 105 …