Abstract [Correction Notice: An erratum for this article was reported in Vol 137 (2) of
Psychological Bulletin (see record 2011-03899-006). In Table 2, weighted population …

Relationship science is a theory-rich discipline, but there have been no attempts to articulate
the broader themes or principles that cut across the theories themselves. We have sought to …

Gamification is increasingly applied as a design strategy when improving various behavioral
outcomes in the online retailing domain. Understanding the attributes of gamification …

Many researchers rely on meta-analysis to summarize research evidence. However, there is
a concern that publication bias and selective reporting may lead to biased meta-analytic …

The literature on the dark side of the customer-brand relationship is still evolving. Admittedly,
scholars have given it noteworthy attention in the recent past, yet gaps persist related to the …

Drawing on attribution theory and situational crisis communication theory, this study
investigates how destination crisis events impact tourist sympathy, anger, and intentions of …

Purpose This paper aims to the literature on negative consumer-brand relationships by
advancing knowledge on the key triggers of brand hate of global and prominent brands. It …

" Character" has become a front-and-center topic in contemporary discourse, but this term
does not have a fixed meaning. Character may be simply defined by what someone does …

This article explores the effects of time and relationship strength on the evolution of customer
revenge and avoidance in online public complaining contexts. First, the authors examine …

Research on mindfulness, defined as paying conscious and non-judgmental attention to
present-moment experiences, has increased rapidly in the past decade but has focused …