However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

During peak periods, it is possible that the services provided by producers are very minimal,
for example speeding up service times in order to serve as many customers as possible …

Abstract Service is an intangible task that satisfies the needs of consumers or business
users. Services in general are intangible and cannot be fully owned by consumers. This is …

The existence of very busy peak periods is a problem in itself for service marketing. It is
impossible to produce quality products and services without quality people and processes …

Quality not only emphasizes aspects of the final result, namely products and services, but
also concerns human quality, process quality and environmental quality. Service is an …