In this paper, we approach electronic commerce Customer Relationship Management (e-
CRM) from the perspective of five research areas. Our purpose is to define a conceptual …

Metaverses are immersive three-dimensional virtual worlds in which people interact as
avatars with each other and with software agents, using the metaphor of the real world but …

Global Project Management describes how to adapt your organisation and your projects to
thrive in business environments which require distributed skills, around-the-clock operations …

Metaverses are immersive three-dimensional virtual worlds (VWs) where people interact
with each other and their environment, using the metaphor of the real world but without its …

Integrated technology support for collaborative work is a topic of great interest to academics
and practitioners alike. E-collaboration has become a vibrant and fruitful area of research …

In today's hyper‐competitive environments, generation and dissipation of knowledge can no
longer be understood from within the boundaries of formal organizational mechanisms …

This book serves as a complete introduction to the subject of Knowledge Management (KM),
and incorporates technical as well as social aspects, concepts as well as practical …

With the advent of the collaboration tools based on ICT (Information and Communication
Technology), the distances between the team members of a company spread around the …

The great majority of the Knowledge Management (KM) and search tools on the market are
server-based enterprise systems. As such, they are often designed top-down, centralised …

The project management (PM) paradigm is rapidly shifting due to business globalization and
information technology (IT) advances that support distributed and virtual project teams …