The relationship between electronic word of mouth and brand: A systematic review and future research agenda

C Maru, T Sai Vijay - International Journal of Consumer Studies, 2024 - Wiley Online Library
Consumers often rely on electronic word‐of‐mouth (eWOM) interaction as a source of
information about brands. It helps them in making decisions about their purchases. This …

Let us talk about something: The evolution of e-WOM from the past to the future

M Akbari, P Foroudi, RZ Fashami… - Journal of Business …, 2022 - Elsevier
Because e-WOM is one of the useful digital marketing elements for any organization, a
better understanding of its process will help individuals take more advantage of this concept …

Determinants of followers' purchase intentions toward brands endorsed by social media influencers: Findings from PLS and fsQCA

B Foroughi, M Iranmanesh, M Nilashi… - Journal of Consumer …, 2024 - Wiley Online Library
Given the rise of marketing through social media influencers (SMIs), this study aimed to
investigate the influences of source credibility and content validity factors on followers' …

eWOM in C2C platforms: Combining IAM and customer satisfaction to examine the impact on purchase intention

S Bueno, MD Gallego - Journal of Theoretical and Applied Electronic …, 2021 - mdpi.com
This study is focused on communications that come from consumer-to-consumer (C2C)
ecommerce relationships. This topic is directly associated with the electronic word-of-mouth …

Examining the impact of eWOM-triggered customer-to-customer interactions on travelers' repurchase and social media engagement

EE Izogo, M Mpinganjira… - Journal of Travel …, 2022 - journals.sagepub.com
Electronic word-of-mouth (eWOM) communication on social media has revolutionized how
travelers search for and share information and how they interact with one another digitally …

Mediating role of hedonic and utilitarian brand attitude between eWOM and purchase intentions: a context of brand fan pages in Facebook

SR Kunja, A Kumar, B Rao - Young Consumers, 2022 - emerald.com
Purpose The purpose of this study is to adopt stimulus-organism-response (SOR) theory to
reveal the impact of electronic word-of-mouth (eWOM) on buying intentions of young …

A conceptual model to imply a negative innovation assessment framework on consumer behaviors through the electronic business platforms

T Petcharat, A Jattamart, A Leelasantitham - Journal of Retailing and …, 2023 - Elsevier
Online retail platforms significantly impact consumers' purchasing decisions. Satisfaction,
purchase intent, and repeat online shopping drive the platform's purchasing decisions. In …

Determinants of switching intention in the electricity markets-An integrated structural model approach

S Hussain, PS Seet, M Ryan, M Iranmanesh… - Journal of Retailing and …, 2022 - Elsevier
This study adopts an integrated approach and combines the theory of planned behavior and
push-pull theory to unpack the antecedents of customer switching intention in a contextual …

Assessing customers' attitude towards online apparel shopping: A three-way interaction model

AK Patel, A Singh, NP Rana, S Parayitam… - Journal of Business …, 2023 - Elsevier
This paper aims to explore the attitude-intention-purchase behavior mechanism for the
online purchase of apparel. Using the theory of planned behavior (TPB) as an underpinning …

The effectiveness of product sustainability claims to mitigate negative electronic word of mouth (N-eWOM)

RE Halim, S Rahmani, G Gayatri, A Furinto, Y Sutarso - Sustainability, 2022 - mdpi.com
The purpose of this study is to investigate the role of negative electronic word-of-mouth (N-
eWOM) messages on attitudes, subjective norms, perceived behavior control (PBC), and the …