Big Data and artificial intelligence will have a profound transformational impact on
governments around the world. Thus, it is important for scholars to provide a useful analysis …

In this paper we argue that the new public management has been a flawed paradigm for
public services delivery that has produced very internally efficient but externally ineffective …

Background Since the early 1980s all European countries have given priority to reforming
the management of health services. A distinctive feature of these reforms has also been the …

The current global economic recession presents significant challenges to public service
organizations (PSOs) that deliver public services to local communities–irrespective of …

Theories of workforce diversity in the public sector assume that organizations that are more
representative of the population they serve are more likely to foster an inclusive work climate …

Due to the intertwined nature of private and public interests, local governments tend to use
collaborative partnerships involving entrepreneurs to promote regional entrepreneurship …

As environmental awareness and the patronage of logistics services grow, there is a
growing demand for the logistics sector to provide more sustainable environmental services …

This paper addresses a service approach in public management by highlighting the
insufficiently explored concept of resource integration. Specifically, we identify the actors …

This paper studies multilevel networks, in which municipalities collaborate with higher tiers
of government (upward collaboration), with peers (outward) and with local stakeholders …

The present article concerns Estonian e-government, that is, the digitalization of government
and public administration, and the way e-government produces a moral citizen. Although …