Students' experiences have been covered by a large number of studies in different areas.
Even so, the concept of student experience (SX) is diffuse, as it does not have a widely …

Alumni can be of enormous value for higher education institutions because of the time and
money they can spend on their former institution. Going beyond prior research that has as …

Authors propose a research framework that human capital of universities enhances
performance through the mediating mechanisms of relational capital. Against the backdrop …

This article complements previous reviews by describing the results of a systematic review of
recent research into service quality in higher education, with a methodology developed to …

This study proposes a new giving behavior model for higher education institutions (HEI),
featuring alumni connectedness as a primary predictor. This contrasts with previous studies …

In order to produce distinctiveness that leads to competitive advantage, higher education
institutions must remain cognizant that students are co-creators. Thus, to create genuine …

Given the current dynamics in service industries organizations are attempting to strategically
create distinctiveness that leads to competitive advantage. Higher education is a unique …

Loyal customers are good soldiers who behave favorably toward service firms. As
increasing number of universities are facing “a candle burning at both ends” due to low birth …

Alumni associations are established by higher education institutions to formalise
relationships with alumni, and to nurture alumni loyalty over time. This study investigates …

The study sought to establish the influence of students' learning experiences on involvement
inalma mater. The cross-sectional survey design was employed for the study. The sample …