We review the burgeoning literature on the social effects of emotions, documenting the
impact of emotional expressions on observers' affect, cognition, and behavior. We find …

Purpose The purpose of this study is to investigate the influential factors of customer loyalty
to Islamic banks, namely, service quality, customer satisfaction, customer engagement and …

Customer service employees are generally advised to express positive emotion during their
interactions with customers. The rise and maturity of artificial intelligence (AI)–powered …

Live streaming e-commerce is a novel type of shopping that induces widespread instances
of emotional, impulse buying behavior: immediate purchases driven by strong emotional …

At the intersection of technology and marketing, this study develops a framework to
unobtrusively detect salespeople's faces and simultaneously extract six emotions …

Recently, the explosive growth of mobile social media technologies has dramatically
transformed individuals' interpersonal interaction, decision-making, and daily lifestyles. The …

Purpose The main purpose of this study is to investigate the impact of various service quality
dimensions, namely reliability, responsiveness, visibility, employee commitment and access …

When it comes to evaluating emotions as either “good” or “bad,” everyday beliefs regarding
emotions rely mostly on their hedonic features—does the emotion feel good to the person …

Mobile apps offering online to offline (O2O) services act as aggregators providing interface
for delivery of required products and services at a preferred location. Despite offering …

The prevalence of Airbnb as a sharing economy platform has grown, and trust is the
foundation that motivates users to participate in the Airbnb sharing phenomenon. Although …