Over the past few years, employee engagement has gained significant attention due to its
positive impact on various organizational indicators such as job satisfaction, commitment …

Purpose: According to ISO 9000: 2015 “the primary focus of quality management is to meet
customer requirements and to strive to exceed customer expectations”, where “a customer …

Abstract [eng] Quality management through the application of ISO 9000 certification is a
promising approach in striving for organizations' business success and leading to an inferior …

The importance of adequate risk management is growing, whereas quality management
unifies all managerial processes to direct and manage activities toward the achievement of …

The final qualifying work consists of an introduction, three parts, a conclusion, a
bibliographic list, and appendixes. The theoretical part presents the background and …

The recent Covid-19 pandemic has introduced unprecedented changes in the higher
education institute (HEI) sector, including a full transition to online teaching and learning …