This study aims to review the healthcare marketing mix and patient satisfaction in clinics.
The findings indicate that the healthcare marketing mix (7Ps) in clinics7Ps comprises …

The main objective of this paper is to investigate how service quality and customer
satisfaction are correlated to self-reported loyalty intentions in Islamic banks. The paper …

Purpose This paper aims to examine the effect of customer relationship management (CRM)
on patient satisfaction and patient loyalty, controlling for other socio-demographic …

Test and prove the relationship of service quality, patient satisfaction, trust, and loyalty
directly and through mediation. Population 6088 patients who had received inpatient service …

Purpose The aim of this research is to uncover issues that inhibit patients' satisfaction and
loyalty and identify factors that could enhance customer retention by government hospitals in …

Objective: Patient-physician communication is important for an effective healthcare service
and for the patient's development of loyalty to the hospital. In this regard, this study aimed to …

Purpose Customer satisfaction is a tool for measuring providers' service quality and may be
evaluated based on measurement of perceived quality and customer expectations with …

Business in healthcare service, like other service business, should provide a service to its
patients in order to maintain patients' loyalty to be a loyal customer. A method in increasing …

This was a systematic review to explore the nature of marketing of healthcare organisations
in an international context. The objectives were to: systematically collect, document …

Highlights:• Customers expectations at Dr. Soetomo General Academic Hospital has a
higher quality of service.• The handling of complaints has a low performance on the quality …