Customer reviews/comments on product-websites and on social-media pages can serve as
great information sources for both customers and service-providers. For exploring the drivers …

This paper aims to explore the important qualitative aspects of online user-generated-
content that reflects customers' brand-attitudes. Additionally, the qualitative aspects can help …

Since the inception of gatekeeping research in the 1940s, most studies on gatekeeping
have been human‐centric, treating and studying individuals as gatekeepers, who perform …

With online-learning becoming the new mode of learning, providers need to understand the
barriers that learners face. The objective of this study is to utilise a multi-method approach to …

Purpose Social media channels provide an avenue for expressing views about different
services/products. However, unlike merchandise/company websites (where users can post …

This chapter explored the transformative impact of data science and VGI on public service
provision. VGI, as user-generated content, has played a significant role in democratizing …

Institutional environments are often pluralistic, and organizations must balance competing
and incompatible environmental demands to achieve stability and legitimacy. Knowledge …

Abstract Knowledge exchange is the key to help knowledge‐intensive firms (KIFs) innovate
and communicate with their clients. However, during the COVID‐19 pandemic, many …

Purpose Limited studies in the mobile payment segment have attempted at understanding
the factors that resist customers from using financial apps or mobile payment services …

Volunteered geographic information is a crucial tool in disaster response and recovery,
transforming data collection and sharing. It has significantly improved disaster management …