[HTML][HTML] Adoption and use of digital financial services: A meta analysis of barriers and facilitators

C Neves, T Oliveira, F Santini, L Gutman - International Journal of …, 2023 - Elsevier
The study of digital financial services is not recent; however, since COVID-19, new attention
has been given to solutions that avoid face-to-face interactions. Accordingly, the number of …

What drives students toward ChatGPT? An investigation of the factors influencing adoption and usage of ChatGPT

CK Tiwari, MA Bhat, ST Khan… - … Technology and Smart …, 2024 - emerald.com
Purpose The purpose of this paper is to identify the factors determining students' attitude
toward using newly emerged artificial intelligence (AI) tool, Chat Generative Pre-Trained …

How do mobile wallets improve sustainability in payment services? A comprehensive literature review

E Hopalı, Ö Vayvay, ZT Kalender, D Turhan, C Aysuna - Sustainability, 2022 - mdpi.com
Easy access to the Internet, smartphones, and mobile-based banking change customer
shopping intentions. As a crucial component of financial technology (Fintech), mobile wallets …

Understanding mobile e-wallet consumers' intentions and user behavior

AT Esawe - Spanish Journal of Marketing-ESIC, 2022 - emerald.com
Purpose This study aims to investigate the factors that influence behavioral intention (BI) and
usage of e-wallets by extending the unified theory of acceptance and use of technology …

Determinants of using AI-based chatbots for knowledge sharing: evidence from PLS-SEM and fuzzy sets (fsQCA)

M Al-Emran, AA AlQudah, GA Abbasi… - IEEE Transactions …, 2023 - ieeexplore.ieee.org
While adopting chatbots powered by artificial intelligence could enhance knowledge
sharing, it also causes challenges due to the “dark side” of these agents. However, research …

Determinants of intention to use e-Wallet: Personal innovativeness and propensity to trust as moderators

MG Senali, M Iranmanesh, FN Ismail… - … Journal of Human …, 2023 - Taylor & Francis
This study aims to investigate the determinants of intention to use e-wallets. Drawing on the
technology acceptance model (TAM), the conceptual framework was developed. The study …

Moderating Role of Perceived Trust and Perceived Service Quality on Consumers' Use Behavior of Alipay e‐wallet System: The Perspectives of Technology …

Y Tian, TJ Chan, NM Suki… - Human Behavior and …, 2023 - Wiley Online Library
The advancement of e‐wallet systems, including Alipay, has led consumers to embrace
digital payment with financial technologies. Yet, limited research focused on the usage of e …

Understanding consumers' mobile shopping continuance intention: New perspectives from South Africa

DK Maduku, P Thusi - Journal of Retailing and Consumer Services, 2023 - Elsevier
Mobile shopping innovation success rests on consumers using the innovation repeatedly.
Research has addressed consumers' initial acceptance of this innovation. However, studies …

Would you forgive me? From perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives

F Ali, D El-Manstrly, GA Abbasi - Journal of Business Research, 2023 - Elsevier
This empirical study uses signaling theory to develop a model to investigate the
interrelationships between complaint handling, perceived Justice, customer forgiveness …

Financial literacy, behavioral traits, and ePayment adoption and usage in Japan

TQ Long, PJ Morgan, N Yoshino - Financial Innovation, 2023 - Springer
This study investigates how financial literacy and behavioral traits affect the adoption of
electronic payment (ePayment) services in Japan. We construct a financial literacy index …