Despite the central role that communication skills play in contemporary accounts of effective
health care delivery in general, and the communication of medical error specifically, there is …

Emotions are an elemental part of life-they imbue our existence with meaning and purpose,
and influence how we engage with the world around us. But we do not just feel our own …

Social decisions are heavily influenced by emotion. For decades, the dominant research
paradigm has been characterized by a focus on the decision maker's own positive or …

A relational approach to the study of interpersonal communication Close Encounters:
Communication in Relationships, Fifth Edition helps students better understand their …

This article examines the antecedents and outcomes of forgiveness. The interpersonal
forgiveness literature is qualitatively reviewed. Antecedents to forgiveness are classified by …

Extensively updated with expanded and newly added chapters, the second edition of
Competence in Interpersonal Conflict continues to present a conceptual framework for why …

Abstract As Artificial Intelligence-Mediated Communication (AI-MC) technology is
increasingly used to facilitate communication worldwide, its implications for interpersonal …

Recognizing gaps in our present understanding of leader apologies, this investigation
examines how followers appraise leader apologies and how these perceptions impact work …

This study traced fan reactions to and support of Floyd Landis over the final and dramatic
stages of the 2006 Tour de France through the lens of parasocial interaction. A thematic …

Purpose–When organizations face a crisis that is a result of a transgression, crisis scholars
suggest that the organization should apologize in order to accept responsibility for the event …