Customer churn prediction system: a machine learning approach

P Lalwani, MK Mishra, JS Chadha, P Sethi - Computing, 2022 - Springer
The customer churn prediction (CCP) is one of the challenging problems in the telecom
industry. With the advancement in the field of machine learning and artificial intelligence, the …

A comparison of machine learning techniques for customer churn prediction

T Vafeiadis, KI Diamantaras, G Sarigiannidis… - … Modelling Practice and …, 2015 - Elsevier
We present a comparative study on the most popular machine learning methods applied to
the challenging problem of customer churning prediction in the telecommunications industry …

Customer churn prediction in telecommunication industry using data certainty

A Amin, F Al-Obeidat, B Shah, A Adnan, J Loo… - Journal of Business …, 2019 - Elsevier
Abstract Customer Churn Prediction (CCP) is a challenging activity for decision makers and
machine learning community because most of the time, churn and non-churn customers …

[PDF][PDF] A survey on customer churn prediction in telecom industry: Datasets, methods and metrics

V Umayaparvathi, K Iyakutti - International Research Journal of …, 2016 - academia.edu
In this competitive world, business is becoming highly saturated. Especially, the field of
telecommunication faces complex challenges due to a number of vibrant competitive service …

Customer churn prediction in the telecommunication sector using a rough set approach

A Amin, S Anwar, A Adnan, M Nawaz, K Alawfi… - Neurocomputing, 2017 - Elsevier
Customer churn is a critical and challenging problem affecting business and industry, in
particular, the rapidly growing, highly competitive telecommunication sector. It is of …

A survey on churn analysis in various business domains

J Ahn, J Hwang, D Kim, H Choi, S Kang - IEEE Access, 2020 - ieeexplore.ieee.org
In this paper, we present churn prediction techniques that have been released so far. Churn
prediction is used in the fields of Internet services, games, insurance, and management …

A data-driven approach to improve customer churn prediction based on telecom customer segmentation

T Zhang, S Moro, RF Ramos - Future Internet, 2022 - mdpi.com
Numerous valuable clients can be lost to competitors in the telecommunication industry,
leading to profit loss. Thus, understanding the reasons for client churn is vital for …

Customer switching behavior analysis in the telecommunication industry via push-pull-mooring framework: A machine learning approach

M Al-Mashraie, SH Chung, HW Jeon - Computers & Industrial Engineering, 2020 - Elsevier
Customer retention is one of the key challenges in the telecommunication industry.
Companies may find customer churn prediction to be vital to the success of their operations …

Arithmetic optimization with ensemble deep learning SBLSTM-RNN-IGSA model for customer churn prediction

N Jajam, NP Challa, KSL Prasanna… - Ieee …, 2023 - ieeexplore.ieee.org
Companies in a wide variety of industries use the customer churn prediction (CCP) process
to keep their current clientele happy. Insurance companies need to be able to forecast churn …

A novel customer churn prediction model for the telecommunication industry using data transformation methods and feature selection

JK Sana, MZ Abedin, MS Rahman, MS Rahman - Plos one, 2022 - journals.plos.org
Customer churn is one of the most critical issues faced by the telecommunication industry
(TCI). Researchers and analysts leverage customer relationship management (CRM) data …