We present a comparative study on the most popular machine learning methods applied to the challenging problem of customer churning prediction in the telecommunications industry …
Abstract Customer Churn Prediction (CCP) is a challenging activity for decision makers and machine learning community because most of the time, churn and non-churn customers …
V Umayaparvathi, K Iyakutti - International Research Journal of …, 2016 - academia.edu
In this competitive world, business is becoming highly saturated. Especially, the field of telecommunication faces complex challenges due to a number of vibrant competitive service …
Customer churn is a critical and challenging problem affecting business and industry, in particular, the rapidly growing, highly competitive telecommunication sector. It is of …
J Ahn, J Hwang, D Kim, H Choi, S Kang - IEEE Access, 2020 - ieeexplore.ieee.org
In this paper, we present churn prediction techniques that have been released so far. Churn prediction is used in the fields of Internet services, games, insurance, and management …
T Zhang, S Moro, RF Ramos - Future Internet, 2022 - mdpi.com
Numerous valuable clients can be lost to competitors in the telecommunication industry, leading to profit loss. Thus, understanding the reasons for client churn is vital for …
Customer retention is one of the key challenges in the telecommunication industry. Companies may find customer churn prediction to be vital to the success of their operations …
Companies in a wide variety of industries use the customer churn prediction (CCP) process to keep their current clientele happy. Insurance companies need to be able to forecast churn …
JK Sana, MZ Abedin, MS Rahman, MS Rahman - Plos one, 2022 - journals.plos.org
Customer churn is one of the most critical issues faced by the telecommunication industry (TCI). Researchers and analysts leverage customer relationship management (CRM) data …