Computational politeness in natural language processing: A survey
Computational approach to politeness is the task of automatically predicting and/or
generating politeness in text. This is a pivotal task for conversational analysis, given the …
generating politeness in text. This is a pivotal task for conversational analysis, given the …
A multi-task learning framework for politeness and emotion detection in dialogues for mental health counselling and legal aid
Abstract The World Health Organization (WHO) has highlighted the need to greatly
accelerate the prevention of crime and harassment against women and children, thereby …
accelerate the prevention of crime and harassment against women and children, thereby …
Transformer Architecture-Based Transfer Learning for Politeness Prediction in Conversation
Politeness is an essential part of a conversation. Like verbal communication, politeness in
textual conversation and social media posts is also stimulating. Therefore, the automatic …
textual conversation and social media posts is also stimulating. Therefore, the automatic …
Being polite: Modeling politeness variation in a personalized dialog agent
Politeness enhances interactions by improving relations between the participants. If there is
a display of rudeness, even the finest conversation can fall through. In addition, if lathered …
a display of rudeness, even the finest conversation can fall through. In addition, if lathered …
Empathetic persuasion: reinforcing empathy and persuasiveness in dialogue systems
Persuasion is an intricate process involving empathetic connection between two individuals.
Plain persuasive responses may make a conversation non-engaging. Even the most well …
Plain persuasive responses may make a conversation non-engaging. Even the most well …
Polise: Reinforcing politeness using user sentiment for customer care response generation
The interaction between a consumer and the customer service representative greatly
contributes to the overall customer experience. Therefore, to ensure customers' comfort and …
contributes to the overall customer experience. Therefore, to ensure customers' comfort and …
Join me here if you will: Investigating embodiment and politeness behaviors when joining small groups of humans, robots, and virtual characters
Politeness and embodiment are pivotal elements in human-agent interactions. While many
previous works advocate the positive role of embodiment in enhancing these interactions, it …
previous works advocate the positive role of embodiment in enhancing these interactions, it …
Please donate to save a Life: Inducing Politeness to handle Resistance in Persuasive Dialogue Agents
In a persuasive conversation for social good, even the most compelling and persuasive
argument may fail to persuade a persuadee resisting the persuasion. Whereas use of polite …
argument may fail to persuade a persuadee resisting the persuasion. Whereas use of polite …
XeroPol: Emotion-Aware Contrastive Learning for Zero-Shot Cross-Lingual Politeness Identification in Dialogues
Politeness is key to successful conversations. It depicts the behavior that is socially valued
and is often accompanied by emotions. Previously, researchers have focused on detecting …
and is often accompanied by emotions. Previously, researchers have focused on detecting …
RLCA: Reinforcement Learning Model Integrating Cognition and Affection for Empathetic Response Generation
Y Su, H Bian, B Fan, B Lian, C Zhang… - IEEE Transactions …, 2023 - ieeexplore.ieee.org
Empathy is a crucial field of social science research. The current research on the dialog
systems with empathy has two main limitations: 1) less adequate integration of the cognition …
systems with empathy has two main limitations: 1) less adequate integration of the cognition …