Social media for intelligent public information and warning in disasters: An interdisciplinary review

C Zhang, C Fan, W Yao, X Hu, A Mostafavi - International Journal of …, 2019 - Elsevier
Social media offers participatory and collaborative structure and collective knowledge
building capacity to the public information and warning approaches. Therefore, the author …

Use of social media in crisis management: A survey

A Saroj, S Pal - International Journal of Disaster Risk Reduction, 2020 - Elsevier
Emergency situations arising out of natural disasters like tsunami, earthquakes, floods,
hurricanes or man-made ones like terror strikes, riots, accidents, etc. cause tremendous …

Innovative “bring-service-near-your-home” operations under Corona-virus (COVID-19/SARS-CoV-2) outbreak: Can logistics become the messiah?

TM Choi - Transportation Research Part E: Logistics and …, 2020 - Elsevier
Abstract The corona virus (COVID-19/SARS-CoV-2) outbreak has created serious
disruptions to many business operations. Among them, many service operations, which …

Understanding artificial intelligence adoption in operations management: insights from the review of academic literature and social media discussions

P Grover, AK Kar, YK Dwivedi - Annals of Operations Research, 2022 - Springer
In this digital era, data is new oil and artificial intelligence (AI) is new electricity, which is
needed in different elements of operations management (OM) such as manufacturing …

Polarization and acculturation in US Election 2016 outcomes–Can twitter analytics predict changes in voting preferences

P Grover, AK Kar, YK Dwivedi, M Janssen - Technological Forecasting and …, 2019 - Elsevier
Elections are among the most critical events in a national calendar. During elections,
candidates increasingly use social media platforms to engage voters. Using the 2016 US …

Enhancing the government accounting information systems using social media information: An application of text mining and machine learning

HK Duan, MA Vasarhelyi, M Codesso… - International Journal of …, 2023 - Elsevier
This study demonstrates a way of bringing an innovative data source, social media
information, to the government accounting information systems to support accountability to …

Humanitarian supply chain management: a thematic literature review and future directions of research

A Behl, P Dutta - Annals of Operations Research, 2019 - Springer
The field of supply chain management has been extensively studied, while its role in
disaster relief operations has received limited contributions. Recent dedicated special …

Twitter as a tool for the management and analysis of emergency situations: A systematic literature review

M Martínez-Rojas, M del Carmen Pardo-Ferreira… - International Journal of …, 2018 - Elsevier
The importance of timely, accurate and effective use of available information is essential to
the proper management of emergency situations. In recent years, emerging technologies …

[HTML][HTML] Exploring customer concerns on service quality under the COVID-19 crisis: A social media analytics study from the retail industry

X Li, M Xu, W Zeng, YK Tse, HK Chan - Journal of Retailing and Consumer …, 2023 - Elsevier
The COVID-19 pandemic has triggered a set of government policies and supermarket
regulations, which affects customers' grocery shopping behaviours. However, the specific …

Location reference recognition from texts: A survey and comparison

X Hu, Z Zhou, H Li, Y Hu, F Gu, J Kersten, H Fan… - ACM Computing …, 2023 - dl.acm.org
A vast amount of location information exists in unstructured texts, such as social media
posts, news stories, scientific articles, web pages, travel blogs, and historical archives …