Many service systems display nonstationary demand: the number of customers fluctuates
over time according to a stochastic—though to some extent predictable—pattern. To …

Authored by a team of experts, the new edition of this bestseller presents practical
techniques for managing inventory and production throughout supply chains. It covers the …

In this paper, queueing systems with impatient customers is surveyed in accordance with
various dimensions. First, we introduce the impatient behaviors (balking and reneging) and …

Call centers are an increasingly important part of today's business world, employing millions
of agents across the globe and serving as a primary customer‐facing channel for firms in …

Motivated by call center practice, we study asymptotically optimal staffing of many-server
queues with abandonment. A call center is modelled as an M/M/n+ G queue, which is …

In this paper, we present a closed queueing model to determine efficient nurse staffing
policies. We explicitly model the workload experienced by s nurses within a single medical …

We consider the issue of call center scheduling in an environment where arrivals rates are
highly variable, aggregate volumes are uncertain, and the call center is subject to a global …

In the literature, the Information Technology Infrastructure Library (ITIL) methodology
recommends determining the priority of incident resolution based on the impact and urgency …

In this article, we study the newsvendor problem with endogenous setting of price and
quoted lead‐time. This problem can be observed in situations where a firm orders semi …

The service sector is an indisputable and fundamental pillar of today's business world,
encompassing nearly 80 percent of the workforce in the USA. Service operations …