Since the 1990s, the concept of emotional intelligence has garnered growing popular and
scholarly attention in the past several decades. Emotional intelligence is generally defined …

Abstract Intelligent Virtual Assistants (IVAs) such as Amazon Alexa have evolved from
conversational agents (CAs) and grown tremendously in popularity and market size due to …

Fake online reviews are commonly assumed to be more exaggerated than authentic ones.
The assumption has however not been empirically confirmed in different contexts. Therefore …

Research shows that computational algorithms can classify online reviews as authentic or
fake based on linguistic nuances. This study examines whether Internet users can process …

Purpose Drawing on social exchange theory, this study clarifies the roles of authenticity,
interactivity and involvement in predicting customer engagement (CE) and, ultimately …

Purpose The purpose of this study is to examine the antecedents of consumers' attitude
toward corporate blogs. The antecedents include credibility, involvement and attitude toward …

This study examined the ability of antecedents such as media diet and candidate traits to
impact political organization-public relationships (POPRs), in turn affecting views on party …

This research revisits source credibility based upon the popular PESO (Paid, Earned,
Shared and Owned) source classification. More specific, this study examines source …

Purpose With the prevailing use of online communication platforms, this study revisits the
definitions of trust in an online context. By exploring organizational online communications …

One of the most important areas of social media measurement is engagement; however,
industry measures that equate engagement with social media interactions are often …