[HTML][HTML] Past, present, and future of virtual tourism-a literature review

S Verma, L Warrier, B Bolia, S Mehta - International Journal of Information …, 2022 - Elsevier
Humanizing the tourism experience with virtual and augmented reality has gained traction,
but fragmented literature delimits the holistic view. Present study bridges this knowledge gap …

Applying virtual reality and augmented reality to the tourism experience: a comparative literature review

MA Bretos, S Ibáñez-Sánchez, C Orús - Spanish Journal of Marketing …, 2024 - emerald.com
Purpose The purpose of this paper is to investigate how previous literature has analyzed the
role of augmented reality and virtual reality in the field of tourism, distinguishing between …

[HTML][HTML] The influence of scent on virtual reality experiences: The role of aroma-content congruence

C Flavián, S Ibáñez-Sánchez, C Orús - Journal of Business Research, 2021 - Elsevier
We live in a multisensory world. Our experiences are constructed by the stimulation of all our
senses. Nevertheless, digital interactions are mainly based on audiovisual elements, while …

Impacts of technological embodiment through virtual reality on potential guests' emotions and engagement

C Flavián, S Ibáñez-Sánchez, C Orús - Journal of Hospitality …, 2021 - Taylor & Francis
Virtual reality technologies have increased the integration between devices and the human
senses. Despite the increased interest in embodied technologies in tourism, there has been …

[HTML][HTML] The bright and dark sides of artificial intelligence: A futures perspective on tourist destination experiences

L Grundner, B Neuhofer - Journal of Destination Marketing & Management, 2021 - Elsevier
The proliferation of digital technologies has received considerable attention in the business
landscape. Artificial intelligence (AI) is proclaimed as a transformative technological …

Exploring the hedonic factors affecting customer experiences in phygital retailing

S Banik, Y Gao - Journal of Retailing and Consumer Services, 2023 - Elsevier
Phygital retailing connects physical and digital world to build unique customer experiences.
Although the applications of phygital retailing are increasing, it is yet to understand what …

The architecture of the phygital customer journey: a dynamic interplay between systems of insights and systems of engagement

C Mele, T Russo-Spena - European Journal of Marketing, 2022 - emerald.com
Purpose This paper aims to focus on how companies shape the architecture of a phygital
customer journey through the exploitation of smart technologies. Design/methodology …

E-commerce websites, consumer order fulfillment and after-sales service satisfaction: the customer is always right, even after the shopping cart check-out

MA Camilleri - Journal of Strategy and Management, 2021 - emerald.com
Purpose This research identifies the critical factors of online service delivery of electronic
commerce (e-commerce) websites, including website attractiveness, website functionality …

Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review

W Omran, RF Ramos, B Casais - Journal of Hospitality and Tourism …, 2024 - emerald.com
Purpose This study consolidates insights on the role of virtual reality (VR) and augmented
reality (AR) in tourism engagement (TE). In addition, it suggests new directions for research …

Virtual reality and modern tourism

A Pestek, M Sarvan - Journal of Tourism Futures, 2020 - emerald.com
Virtual reality and modern tourism | Emerald Insight Books and journals Case studies Expert
Briefings Open Access Publish with us Advanced search Virtual reality and modern tourism …