Abstract Service quality is the best matrix for evaluating consumer satisfaction in comparison
between expectations and perceptions of service. It is impossible to produce quality …

Kurangnya penggunaan media dalam pembelajaran bahasa Indonesia khususnya materi
cerita, mengakibatkan siswa menjadi kurang berminat dalam pelajaran tersebut …

The existence of very busy peak periods is a problem in itself for service marketing. During
peak periods, it is possible that the services provided by producers are very minimal, for …

Abstract Service is an activity or benefit that one person can offer to another which is
essentially intangible and does not result in ownership of anything. Services in general are …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …