How can public-sector regimes, agencies, programs, and activities be organized and
managed to achieve public purposes? This question, of fundamental importance in the fields …

Purpose The purpose of this paper is to review the literature on public service failure and
develop a research agenda for studying public service failure alongside private service …

This lively and engaging book explains the things you have to know in order to read
empirical papers in the social and health sciences, as well as the techniques you need to …

The Public Administration Theory Primer explores how the science and art of public
administration is definable, describable, replicable, and cumulative. The authors survey a …

Public policy is a broad and interdisciplinary area of study and research in the field tends to
reflect this. Yet for those teaching and studying public policy, the disjointed nature of the field …

" Professor Gastil has been a leading voice in the deliberative democracy movement for the
last 15 years, and with this book he has created a wonderful resource that adeptly captures …

This is the second of five ambitious volumes theorizing the structure of governance above
and below the central state. This book is written for those interested in the character, causes …

The expectancy disconfirmation model has dominated private‐sector research on customer
satisfaction for several decades, yet it has not been applied to citizen satisfaction with urban …

PREVIOUS chapters have emphasized how the declining city was marginalized by fleeing
capital and people. The central point of those chapters was that these two types of flight …

School choice seeks to create a competitive arena in which public schools will attain
academic excellence, encourage individual student performance, and achieve social …