STRATEGIES FOR MAINTAINING CUSTOMER SATISFACTION POST PRODUCT RECALL: SYNERGY OF SETTLEMENT, BRAND EQUITY, AND LEVEL OF …

Z Aripin, R Agusiady - Journal of Economics, Accounting …, 2024 - kisainstitute.com
The strategy of maintaining customer satisfaction after product withdrawal is a major concern
for companies in the competitive business era. This research aims to investigate how …

[HTML][HTML] Operating synergy and post-acquisition integration in corporate acquisitions: A resource reconfiguration perspective

T Chaturvedi, C Weigelt - Long Range Planning, 2024 - Elsevier
We theorize that contingent on whether acquisitions put more emphasis on realizing cost
versus revenue synergy, they require different degrees of post-acquisition integration due to …

Responding to Cyberattacks: The Persuasiveness of Claiming Victimhood

P Antonetti, I Baghi - Journal of Service Research, 2024 - journals.sagepub.com
Evidence shows that, in the aftermath of cyberattacks, organizations usually accept
responsibility for having failed to protect stakeholders' data more effectively. While this …

Sportswashing: exploiting sports to clean the dirty laundry

L Bergkvist, H Skeiseid - International Journal of Advertising, 2024 - Taylor & Francis
Sportswashing became a current media topic in the run-up to and during the Qatar 2022
Men's FIFA World Cup. However, there is no consensus on what the term means, and there …

Local Market Reaction to Brand Acquisitions: Evidence from the Craft Beer Industry

AU Guler, K Misra, V Singh - Marketing Science, 2024 - pubsonline.informs.org
A large stream of literature shows that the emotional bond between consumer and brand
can induce a sense of psychological ownership, and shocks to this relationship, such as …

Raving Fans or Silent Critics? Brand Service Recovery's Impact on Positive eWOM

HH Mohamed, Y Li, A Kiani, U Ghani - SAGE Open, 2024 - journals.sagepub.com
Brand Service Recovery Strategies (BSRS) have garnered significant attention due to their
transformative potential in traditional business practices. However, the precise influence of …

[PDF][PDF] Investment audit in the provision management of the mergers and acquisitions

I Fedorov, K Nazarova, V Hordopolov… - Access to science …, 2023 - academia.edu
This research is relevant because mergers and acquisitions (M&A) is one of the most
complex and risky types of business operations that require significant investments. An …

Tokenizing Brand Marketing in the Fashion Industry: The Signaling Effects of Branded Non-Fungible Tokens on Consumer Engagement in Social Media

R Al Balawi, E Basak, K Zhao - Available at SSRN 4921460, 2024 - papers.ssrn.com
Branded non-fungible tokens have become a powerful marketing tool for increasing brand
awareness and engaging consumer targets who were previously unreachable, such as Gen …

Morality and Continuity Authenticity Tradeoffs in the Removal of Unethical Founders

LA Ton, R Smith, J Sevilla - 2024 - journals.uchicago.edu
When a company's founder engages in ethical misconduct, the company may fire the
founder in hopes of restoring the brand's reputation. Across four preregistered experiments …

The socio-technical history of manual sport wheelchair devices

SA Brady - 2024 - theses.gla.ac.uk
Sport wheelchair technology was driven by the goals, ingenuity, and lived experiences of
wheelchair athletes. Wheelchair sport emerged as a form of medical and social …