[PDF][PDF] Relationship between servant leadership in organizational culture, organizational commitment, organizational citizenship behaviour and customer satisfaction

RP Setyaningrum - 2017 - um.edu.mt
This paper aims to analyze the impact of servant leadership on organizational culture,
organizational commitment, organizational citizenship behavior (OCB), and customer …

[HTML][HTML] Impact of Total quality management on cleaning companies in Finland: A Focus on organisational performance and customer satisfaction

RK Olayiwola, V Tuomi, J Strid… - Cleaner Logistics and …, 2024 - Elsevier
The importance of TQM in cleaning companies in Finland is investigated in this study. The
theoretical framework, TQM practices, and the relationship between TQM implementation …

Transformational leadership: an antecedent for organizational effectiveness in Indian banks

R Tayal, RK Upadhyay, R Singh - VINE Journal of Information and …, 2022 - emerald.com
Purpose The purpose of this study is to empirically explore the connection between
transformational leadership (TL) and organizational effectiveness (OE). Also, the paper …

Fuzzy linguistic approach to quality assessment model for electricity network infrastructure

A Celotto, V Loia, S Senatore - Information Sciences, 2015 - Elsevier
In the modern service economy, the consumer satisfaction is one of primary objectives that a
company aims at achieving. Successful companies offer high quality of products or services …

Assessing the factors influencing service innovation capabilities and performance

NA Omar, MA Nazri, SS Alam… - … and Business Review, 2016 - ojs.amhinternational.com
Innovation has been recognized as a central source of business growth and a key
determinant of competitive advantage for many organizations. This paper seeks to address …

[PDF][PDF] The role of knowledge management on organisational effectiveness: organisational culture as the moderator

MC Lo, AA Mohamad, T Ramayah… - … Journal of Business …, 2017 - ijbs.unimas.my
This research was conducted to investigate the relationship between three underlying
dimensions of knowledge management, ie knowledge acquisition, knowledge dissemination …

[PDF][PDF] Study of factors affecting customer satisfaction for residential flats in Surat and Ahmedabad city in Gujarat region of India

R Piyush, R Bhatt, J Pitroda - International Research Journal of …, 2016 - academia.edu
Customer satisfaction is very essential for construction industry for Residential projects. In
India, real estate sector is passing through tough period. Construction industry needs to …

[PDF][PDF] Impact of innovativeness dimension of entrepreneurial marketing on the financial performance of small and medium Scale Enterprises in Nigeria

JL Fiiwe, AE Egele, JU Ozo, GL Komene - Glob Acad J Econ Buss, 2022 - gajrc.com
This paper interrogates the impact of innovativeness dimension of entrepreneurial marketing
on the performance of small and medium scale enterprises in Nigeria. It showed that …

The development and validation of the organizational effectiveness scale using confirmatory factor analysis

R Tayal, RK Upadhyay, M Yadav… - Global Business …, 2021 - journals.sagepub.com
The purpose of this article is to conceptualize, develop and validate a scale for measuring
organizational effectiveness (OE). The methodology comprises of the extant literature review …

[PDF][PDF] Organisational Design Contingencies and Strategic Entrepreneurship of Small and Medium Scaled Enterprises in Nigeria: Organisational Sustainability …

MO Nkuda, BF Okocha - … Journal of Research and Innovation in …, 2023 - researchgate.net
This study evaluated organisational design contingencies and strategic entrepreneurship of
Small and Medium-Scaled Enterprises in Nigeria: Organisational Sustainability Perspective …