In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing
and can do for services, and how this connects to existing fields of knowledge and practice …

This paper claims how the parallel evolution of the conception of services and of Design for
Services toward more transformational aims, would require a collective reflection on and …

Purpose The purpose of this paper is to provide an interdisciplinary framework bridging
service design and social entrepreneurship with transformative service research (TSR) to …

In this article, we provide in-depth insight into the process of adopting service design (SD) by
a large service organization. We use an inductive interpretive approach and draw on rich …

This conceptual paper answers the question: How do we design service experiences in
whole to increase the well-being of all participants in the healthcare system–patients …

As interest towards co-design for services in the public sector and in companies is growing,
the benefits and challenges of applying it in organisations have become a topical issue. This …

The increasingly interconnected world is leading to continuous and profound
transformations within and among service systems (eg, firms, industries, societies). While …

In the discourse of service design, terms such as platforms, transformation and co-creation
have become part of what seems to be an emergent lingua franca. In the participatory …

Abstract Design is increasingly deployed by governments and cities to address social and
policy-related problems and to develop public services and organizations towards more …

The demand of a new generation of public services is leading to a systematic exploration of
what design can do for public organisations. If the rapid growth of service design practices …