Service management–focus on customer experience
NJ Klungseth, V Danivska - A Handbook of Management …, 2021 - ntnuopen.ntnu.no
The service management concept, developed by two concurrent schools (Nordic and
American), emphasizes customer-focused management practices and relates to the fields of …
American), emphasizes customer-focused management practices and relates to the fields of …
Service management–focus on customer experience
V Danivska, NJ Klungseth - A Handbook of Management Theories …, 2021 - taylorfrancis.com
Service management theory, developed by two concurrent schools (Nordic and American),
emphasises customer-focused management practices and relates to the fields of marketing …
emphasises customer-focused management practices and relates to the fields of marketing …
Customers' behavioural contribution to the service encounter
I Katsaridou - 2018 - stax.strath.ac.uk
The dyadic nature of the service encounter suggests that the service output essentially
arises from the coordinated efforts of customers and service employees. In this view, the …
arises from the coordinated efforts of customers and service employees. In this view, the …