Purpose The purpose of this paper is to explain the patients' views towards private
healthcare service providers. The study focussed on hospital service quality and analysed …

Background While chronic illnesses are a major concern of the health system worldwide,
little is known about patients–physicians communication. Growing demand for patient …

This study measures service quality management in a private hospital in Gauteng, South
Africa. This was done by determining the current standard of service quality management …

Waiting time in hospitals poses a sensitive issue; particularly since it acts as an important
indicator to the quality of service patients are about to receive. We seek to understand the …

Since the outbreak of COVID-19, the pandemic has become an important topic of global
public health. To reduce the rapid spread of the pandemic, compliance with preventive …

This study investigates the role of service quality in patient's satisfaction and loyalty in
Bangladesh. Data were collected from 3 hospitals in Dhaka, Bangladesh. This analysis uses …

This study investigates the perceptions of patient communication and medical service quality
in relation to the demographic and occupational characteristics of medical staff working in …

Проблема личностных факторов психической патологии является традиционной для
патопсихологии и психиатрии. Одним из таких факторов в последнее десятилетие …

Abstract Objective This article introducesTreatment Verification Behavior (TVB) to
conceptualize patient proactivity. The article also aims to examine doctors' responses to …

Introduction This article describes how relationship marketing is defined and generally
perceived, how important it is for business and how it applies to the healthcare system …