Purpose The objective of this paper is to understand the relationships between service quality, perceived value and satisfaction because several studies endeavored to model …
K Jiang, ST Luk, S Cardinali - Journal of Business Research, 2018 - Elsevier
This empirical study integrates the theory of brand touchpoints and the theory of brand experience to investigate the combined effect of pre-consumption and consumption …
The shopping experience may impact tourists' overall dis/satisfaction and, subsequently, the destination's local economy. To address this importance, the current study focused on six …
Customer value research consists of two main streams, with broad recognition in tourism literature: value dimensions (intra-variable perspective) and relationships among value …
JS Lee, M Choi - Journal of Travel Research, 2020 - journals.sagepub.com
Based on impact range performance analysis and impact asymmetry analysis, this study aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping …
The objective of this study is to investigate the effect of shopping mall attributes in predicting tourist shopping satisfaction and behavioral intentions. More specifically, to test the different …
KS Cheung, CY Yiu - Tourism Geographies, 2023 - Taylor & Francis
Touristification is an emerging concept used to enable the understanding of how various stakeholders interfere and transform a neighbourhood through tourist activities. This study …
IKV Lam, IKA Wong - Journal of travel & tourism marketing, 2020 - Taylor & Francis
This study draws on the relationship quality research domain and the social exchange theory to propose a multilevel model leading from shopping motive to patronage behaviors …
P Boonchai, P Freathy - Current Issues in Tourism, 2020 - Taylor & Francis
While previous studies have acknowledged the importance of cross border travellers to regional economic development, the significance of visitors from less developed and …