Making sense of tourist shopping research: A critical review

H Jin, G Moscardo, L Murphy - Tourism Management, 2017 - Elsevier
Shopping is a common activity for many tourists, but research into this phenomenon is
piecemeal and fragmented. This paper provides a critical review of tourist shopping …

Service quality, customer satisfaction and customer value: holistic determinants of loyalty and word-of-mouth in services

AMBF Marcos, AFM Coelho - The TQM Journal, 2022 - emerald.com
Purpose The objective of this paper is to understand the relationships between service
quality, perceived value and satisfaction because several studies endeavored to model …

The role of pre-consumption experience in perceived value of retailer brands: Consumers' experience from emerging markets

K Jiang, ST Luk, S Cardinali - Journal of Business Research, 2018 - Elsevier
This empirical study integrates the theory of brand touchpoints and the theory of brand
experience to investigate the combined effect of pre-consumption and consumption …

To shop or not to shop while traveling? Exploring the influence of shopping mall attributes on overall tourist shopping satisfaction

K Esfandiar, M Rahmani Seryasat… - Tourism Recreation …, 2024 - Taylor & Francis
The shopping experience may impact tourists' overall dis/satisfaction and, subsequently, the
destination's local economy. To address this importance, the current study focused on six …

Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain

MG Gallarza, F Arteaga, I Gil-Saura - Tourism Management Perspectives, 2019 - Elsevier
Customer value research consists of two main streams, with broad recognition in tourism
literature: value dimensions (intra-variable perspective) and relationships among value …

Examining the asymmetric effect of multi-shopping tourism attributes on overall shopping destination satisfaction

JS Lee, M Choi - Journal of Travel Research, 2020 - journals.sagepub.com
Based on impact range performance analysis and impact asymmetry analysis, this study
aims to (1) examine the asymmetric effect of shopping tourism attributes on shopping …

Examining the effect of shopping mall attributes in predicting tourist shopping satisfaction and behavioral intentions: Variation across generation X and Y

M Amin, K Ryu, C Cobanoglu, S Rezaei… - Journal of Quality …, 2021 - Taylor & Francis
The objective of this study is to investigate the effect of shopping mall attributes in predicting
tourist shopping satisfaction and behavioral intentions. More specifically, to test the different …

Unfolding touristification in retail landscapes: Evidence from rent gaps on high street retail

KS Cheung, CY Yiu - Tourism Geographies, 2023 - Taylor & Francis
Touristification is an emerging concept used to enable the understanding of how various
stakeholders interfere and transform a neighbourhood through tourist activities. This study …

The role of relationship quality and loyalty program in tourism shopping: A multilevel investigation

IKV Lam, IKA Wong - Journal of travel & tourism marketing, 2020 - Taylor & Francis
This study draws on the relationship quality research domain and the social exchange
theory to propose a multilevel model leading from shopping motive to patronage behaviors …

Cross-border tourism and the regional economy: a typology of the ignored shopper

P Boonchai, P Freathy - Current Issues in Tourism, 2020 - Taylor & Francis
While previous studies have acknowledged the importance of cross border travellers to
regional economic development, the significance of visitors from less developed and …