Background: Patient experience has had a direct financial impact on hospitals since value-
based purchasing was instituted by the Centers for Medicare & Medicaid Services in 2013 …

This work examines the connections between service quality (SQ), service value (SV),
customer satisfaction (CS), and customer loyalty (CL) within the healthcare industry. In …

The health care industry, in general, has experienced a change in the last years due to stiff
competition. More and more are now expected from hospitals, not only on offering …

Purpose The purpose of this study is to analyze how to improve the satisfaction and loyalty
of Badan Penyelenggara Jaminan Sosial Kesehatan (BPJS) health patients in Indonesia …

Abstract Objectives Using the Andersen behavioral model, we examined the complex
relationships among geographic access to care, financial disadvantage, patient-centered …

Purpose This study aims to investigate the link of functional service quality (hospital's
reputation, administrative procedures, trustworthiness, patient-care provider relationship and …

This paper develops a framework with which to conceptualize loyalty to healthcare
organizations in terms of relationship marketing, patient satisfaction, provider switching, and …

Purpose To determine whether video-based informational or relaxational preparation
reduces the number of unexpected patient-related events and scan duration more efficiently …

Introduction: Customer loyalty to a hospital service is one of the main indicators as to
whether the services provided are qualified and can satisfy customers or not. Objective: This …

Amaç: Gelişen sağlık sektörü hastaların hastane ve doktor seçmelerine olanak
sağlamaktadır. Bunun sonucu olarak hasta memnuniyeti, bağlılık ve güven düzeylerinin …