F Situmeang, N de Boer… - International Journal of …, 2020 - journals.sagepub.com
The purpose of this study is to contribute to the marketing literature and practice by describing a research methodology to identify latent dimensions of customer satisfaction in …
S Lee, H Shin, I Choi, J Kim - IEEE Access, 2022 - ieeexplore.ieee.org
As people's demand for eating out is steadily increasing, the number of restaurants is continuously increasing, and catering industry platforms such as Yelp, Open Table, and …
With the growth of social media, there is a need to analyse the user-generated content; especially the text reviews. Online text reviews have a lot of potential and opportunities for …