The worldwide spread of the COVID-19 disease has had a catastrophic effect on healthcare
supply chains. The current manuscript systematically analyzes existing studies mitigating …

COVID-19 crisis has placed medical systems over the world under unprecedented and
growing pressure. Medical imaging processing can help in the diagnosis, treatment, and …

The previous experience of customers is assessed by textual reviews and ratings to reflect
their levels of satisfaction with the service or product. Online reviews and ratings have …

The COVID-19 pandemic has caused major global changes both in the areas of healthcare
and economics. This pandemic has led, mainly due to conditions related to confinement, to …

The purpose of this paper is to examine the effectiveness of social media on the different
stages of consumers' cognitive stages through the Hierarchy of Effects (HOE) model for …

Abstract User-Generated-Content (UGC) has gained increasing attention as an important
indicator of business success in the tourism and hospitality sectors. Previous literature has …

Big social data and user-generated content have emerged as important sources of timely
and rich knowledge to detect customers' behavioral patterns. Revealing customer …

Social media users share a variety of information and experiences and create Electronic
Word of Mouth (eWOM) in the form of positive or negative opinions to communicate with …

The COVID-19 crisis has been a core threat to the lives of billions of individuals over the
world. The COVID-19 crisis has influenced governments' aims to meet UN Sustainable …

Customers increasingly use various social media to share their opinion about restaurants
service quality. Big data collected from social media provides a data platform to improve the …