Achieving equity in welfare provision depends on accurate understandings of the work of
street‐level bureaucrats. We explore the role of emotions when caseworkers prioritise …

The notion of cream‐skimming—defined as the propensity to prioritize clients who have a
higher likelihood of meeting bureaucratic success criteria, including organizational goals—is …

Confronted with global migration pressures, European countries face the dual challenges of
border control and the incorporation of immigrants into society. Danish immigration and …

As millions of individuals flee conflict, persecution, and hardship in search of safety and
better lives, destination states in Europe and North American have struggled to respond …

Trust betrayal is a subjective feeling of a street‐level bureaucrat (SLB) that a client acted
contrary to expectations, diminishing the former's belief in the latter's good intentions. How …

Drawing on attentional resource allocation theory and transaction cost theory, this study
links street-level bureaucrats' problem-solving organizational citizenship behaviors with …

Our study examines managerial vulnerability in a bureaucratic context, namely in Finnish
immigration centres. We bring a care ethics perspective to the study of vulnerability and …

This article explains how bureaucratic inertia and resistance to accommodating immigrants
were overcome in Amsterdam and New York City. Scholarship on 'immigrant bureaucratic …

The concept of adminigration provides a much-needed lens in theorizing immigration
enforcement, citizenship, and urban geographies. We define adminigration as the …

Trust has proven to be a predictor of organizational outcomes. In some cases, such as law
enforcement, achieving organizational goals requires workers to be willing to risk their lives …