Purpose–Efforts made in extant literature to link the components of customer relationship
management (CRM) strategy to its implementation are insufficient. This paper aims to …

Purpose–Much of the literature on knowledge management (KM) has focused on KM
practices in large organisations where KM seems to encompass every KM process from …

The integration of business process management (BPM) and knowledge management (KM)
helps companies to improve temporal, qualitative and cost aspects of the provision of goods …

Abstract Knowledge management (KM) research and practice embraces a wide range of
activities and interests. The KM domain covers, on the one hand, technological interventions …

This book serves as a complete introduction to the subject of Knowledge Management (KM),
and incorporates technical as well as social aspects, concepts as well as practical …

Purpose–The purpose of this paper is to show that knowledge management (KM)
practitioners usually describe implementation in ideal and positive terms, such as making …

No contexto do novo paradigma da gestão do conhecimento, o capital intelectual, parece
assumir, de forma crescente, a função de principal activo de uma empresa, pois é ele …

Culture is widely acknowledged to be a critical success factor in knowledge management
(KM). This paper presents the case of KM implementation at MKS, an IT consulting firm …

Communities of Practice (CoP) have long been considered powerful Knowledge
Management (KM) mechanisms. CoP, however, are often viewed independently from …

Knowledge management (KM), in many ways, is more of an art than a science (Liebowitz,
1999). Knowledge management is the process of creating value from an organization's …