Purpose–The majority of ISO 9001 certification research studies conducted so far are
supported by survey methodologies and descriptive statistics. As such, they express …

There has been a plethora of published research related to total quality management (TQM)
in the last few decades. However, very few studies focused on cataloging critical factors of …

In recent years, numerous approaches have been proposed to improve operations
performance. Three in particular, just in time, supply chain management, and quality …

Purpose–This paper aims to explore the relationship between quality management practices
and their impact on performance. Design/methodology/approach–First, critical quality …

Purpose–To empirically investigate the relationships among critical TQM factors and
business results. Design/methodology/approach–Twenty‐three hypotheses regarding the …

Various empirical studies have been published about the critical success factors of TQM
extracted using a survey approach in a particular country or region. Several studies …

In the literature on quality management it is necessary to undertake empirical studies that go
further into the knowledge and understanding of the relationships between the key …

The design of an effective performance measurement system, which includes the selection
of appropriate measures and approaches for analyzing results, is central to aligning an …

The Malcolm Baldrige National Quality Award Criteria for Performance Excellence represent
a framework for high-performance management systems. Although the criteria have evolved …

We propose that a firm's operations capability is manifested through its new product design
and development, just-in-time, and quality-management efforts. Moreover, we propose that …