Purpose The primary goal of this research is to examine how corporate social responsibility
(CSR) affects customer engagement (CE) and how corporate reputation (CR) serves as a …

Psychological capital and employee job attitudes: the critical significance of work-life balance |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Abstract Drawing on the Organizational Support Theory (OST) and Conservation of
Resources Theory (COR), this study investigates how experiences of workplace incivility …

The increasing prevalence of workplace incivility has had several negative consequences
for frontline service employees (FSEs). Despite ample research on FSEs' experience of …

Purpose This study examines the complicated relationship between psychological
wellbeing, joy at work, creative ability and the mediating influence of psychological capital …

The main objective of this study is to explore the dynamic relationship between customer
incivility and employee silence in the hospitality sector over time. In addition, turnover …

Incivility and engagement: the role of emotional exhaustion and psychological capital in service
organizations | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Purpose This study uses the Conservation of Resource theory to examine the influence of
abusive supervision on organizational citizenship behavior (OCB) via emotional exhaustion …

Purpose As an emerging novelty, knowledge hiding has received considerable attention in
management literature. Drawing on conversation of resources theory, this study aims to …

Based on social exchange theory, social psychology theories, and despotic leadership
theory, this study explored the impact of petty tyranny on employee turnover intentions …