Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic

T Chuenyindee, AKS Ong, JP Ramos, YT Prasetyo… - Utilities policy, 2022 - Elsevier
The implementation of lockdown due to the COVID-19 pandemic has affected most
businesses worldwide. The transportation business, specifically in the Philippines, has been …

Interrelationships among service quality factors of Metro Rail Transit System: An integrated Bayesian networks and PLS-SEM approach

J Mandhani, JK Nayak, M Parida - … Research Part A: Policy and Practice, 2020 - Elsevier
Finding ways to improve the service quality and consequently attract more passengers is a
major concern for public transit officials worldwide. Given the fact that there is a glaring …

[HTML][HTML] Ranking sustainable urban mobility indicators and their matching transport policies to support liveable city Futures: A MICMAC approach

I Chatziioannou, A Nikitas, PG Tzouras… - Transportation Research …, 2023 - Elsevier
Understanding, promoting and managing sustainable urban mobility better is very critical in
the midst of an unprecedented climate crisis. Identifying, evaluating, benchmarking and …

Demystifying service quality of Multimodal Transportation Hub (MMTH) through measuring users' satisfaction of public transport

V Chauhan, A Gupta, M Parida - Transport Policy, 2021 - Elsevier
The present study attempts to explore the factors and their effects which influence the
service quality of Multimodal Transportation Hub (MMTH) in Anand Vihar, Delhi. Total 515 …

An analysis of tripadvisor reviews of 127 urban rail transit networks worldwide

V Taecharungroj - Travel Behaviour and Society, 2022 - Elsevier
Urban rail transit networks (URTNs) are essential for sustainability, equity and liveability of
cities worldwide. Recent studies have explored ways in which URTNs can improve traveller …

[HTML][HTML] The value of waiting spaces: Tourists' willingness to pay for high-quality bus terminals

A Cartenì, I Henke, M Picone - Transportation Research Interdisciplinary …, 2024 - Elsevier
Transport quality has long been recognized as an important factor in influencing travelers'
behavior, and transport terminal quality undoubtedly plays no small part. Indeed, transit …

Exploring rider satisfaction with arterial BRT: An application of impact asymmetry analysis

X Wu, XJ Cao, C Ding - Travel Behaviour and Society, 2020 - Elsevier
Previous studies focus on rider satisfaction and its determinants to improve transit ridership.
However, many incorrectly assume that service attributes have linear and symmetric …

Service quality and customer satisfaction analysis among motorcycle taxi transportation in the Philippines through SERVQUAL dimensions and social exchange …

AKS Ong, JD German, PC Dangaran, JJB Paz… - Case Studies on …, 2024 - Elsevier
With the rise of different transportation modalities worldwide, companies have gained the
ability to consider different aspects of moving or delivering. Motorcycle taxis or MTHS have …

Measuring the perceived need for motorcycle-based ride-hailing services on trip characteristics among university students in Yogyakarta, Indonesia

MZ Irawan, FF Bastarianto, S Sugiarto… - Travel Behaviour and …, 2021 - Elsevier
Since the emergence of ride-hailing services has changed travel behaviors, a greater
understanding of the ride-hailing mode enables us to explore choices and assists in the …

Service Quality Evaluation of Terminal Express Delivery Based on an Integrated SERVQUAL‐AHP‐TOPSIS Approach

P Ma, N Yao, X Yang - Mathematical Problems in Engineering, 2021 - Wiley Online Library
With the rapid development of e‐commerce and information technology, the express
package volume in the Chinese market keeps an explosively increasing tendency. Terminal …