Purpose–The purpose of this paper is to determine the dimensions used in judging the
hospital services quality; to develop a tool for measuring perceived service quality for …

Objectives: Healthcare services are one of the most important service branches because of
their interest is human health. In this study, the quality of the healthcare services provided in …

To achieve competitive advantage, an organization has to measure and improve the quality
of its services continuously, leading to customer satisfaction. This also applies to non profit …

This study sought to assess the existing customer care practices in two selected public
university hospitals in Ghana. Specifically, it explored the customer care experiences of …

The aim of this study is to understand the role that business process engineering domain
plays in aligning business processes to the strategic goals of the organization. Business …

This study aims to assess the relationship between service quality and patient satisfaction in
Black Lion Specialized Hospital. The main purpose of the study was to access the effect of …

This study is a segment of the series of studies conducted on the hospitals of Peshawar,
Pakistan. The aim of the series of the study was an in-depth analysis of the prevailing quality …

In Macao, where the health care industry is not strictly regulated, health care consumers
have a lot of options when deciding where to seek treatment. Therefore, to any private health …