Recent studies found that smartphone usage has become an addiction nowadays,
especially among young consumers. The abuse of these digital devices affects individuals' …

This study analyzes the relationship between consumers' values and their reasons for and
against perceived value co-creation as well as their behavioral intentions related to using …

Who should be included in collaborative governance and how they should be included is an
important topic, though the dynamics of inclusion are not yet well understood. We propose a …

This research examines the influence of service recovery transparency on customer
forgiveness to retain customers in the context of service recovery via social media. We …

Purpose The purpose of this paper is to explore the impacts of innovation-adoption
characteristics on Chinese consumers' adoption of online food shopping. It also examines …

While online communities may enhance firm performance, they commonly fail to retain
members. To address this challenge, scholars and managers call for the use of gamification …

The growing expectations to public services and the pervasiveness of wicked problems in
times characterized by growing fiscal constraints call for the enhancement of public …

Purpose The purpose of this paper is to analyse the effects of brand trust and online brand
community (OBC) trust on consumer repurchase intention and the positive electronic word-of …

Purpose Social media encourage interactions between customers and brands. Concerning
the cues utilized during social media interactions, verbal cues (ie the language used) gain …

An inconvenient truth about innovation projects is that they frequently fail. Innovation and
failure are so entwined that the probability of failure increases with the intensity of …