Purpose This study aims to examine the effects of individual and job-related characteristics
on employees' work engagement and its influence on their performance outcomes. This …

Background. Delivering exceptional service experience and creating customer satisfaction
and loyalty seems to be crucial for survival of a hotel organization and success in today's …

Poland's good economic performance and growing importance linked to tourism have a
positive impact on the development of the hotel industry. The Polish hotel industry is still …

Background. Coaching is rarely used in the hospitality sector, a branch facing numerous
problems in the area of Human Resource Management (HRM). Meanwhile, owing to its …

The banking industry is known for its dynamic and competitive organizational structure,
which requires polychronic employees to improve service quality and satisfy customers …

Celem artykułu jest określenie czynników, które skłaniają pracowników do odejścia z
organizacji. W części teoretycznej określono ogólne koszty, jakie ponosi organizacja w …

Cruise Line International Association reports that over 21 million passengers take part in
cruises annually [CLIA 2015 p. 13], and it is estimated that the number of cruise passengers …

The aim of this study is to investigate both the importance of personality traitsof employees
working in hotel contact positions and their potential relations with employees' attitudes …

The use of a brand can be very profitable for both consumers and, above all, allproducers.
The benefits connected with brand building can be also obtained on the tourismmarket …

In the face of dynamic changes in customers' expectations, delivery of service quality seems
to be a strategic weapon to gain competitive advantage. Therefore, a true challenge for …