How do museums foster loyalty in tech-savvy visitors? The role of social media and digital experience

L Zollo, R Rialti, A Marrucci, C Ciappei - Current Issues in Tourism, 2022 - Taylor & Francis
The recent debate about the digitalization of museums and new technologies has become
increasingly important among tourism scholars. Digital innovation and virtual environments …

Driving traffic to the museum: The role of the digital communication tools

S Fernandez-Lores, N Crespo-Tejero… - … Forecasting and Social …, 2022 - Elsevier
The emergence of new technologies is revolutionizing the way organizations communicate
and interact with consumers, and the tourism industry, including museums, is no exception …

Social media, brand communication and customer engagement in Michelin-starred restaurants during a time of crisis

S Fissi, E Gori, V Marchi, A Romolini - British Food Journal, 2022 - emerald.com
Purpose The purpose of this study is to analyse the brand communication on social media
(SM) made by two-and three-starred restaurants and the customer reaction in terms of …

Enhancing cultural heritage at the time of the COVID-19 outbreak: An overview of the ICT strategies adopted by museums in the Campania Region of Italy

L Varriale, T Volpe, V Noviello - Tourism Destination Management in …, 2021 - emerald.com
Purpose: In March 2020, due to the global emergency ensuing from the COVID-19
pandemic, the Italian government closed all national museums, institutes and places of …

Museums, COVID‐19 and the pivot to social media

J Larkin, A Ballatore, E Mityurova - Curator: The Museum …, 2023 - Wiley Online Library
This paper examines social media activity by UK museums during the COVID‐19 pandemic.
There is a general perception that as museums closed their doors for extended periods, their …

Toward museum transformation: From mediation to social media-tion and fostering omni-visit experience

H Kefi, E Besson, Y Zhao, S Farran - Information & Management, 2024 - Elsevier
This article investigates the role played by Information and Communications Technology
(ICT) and specifically social media in reshaping the mediation ('Kulturvermittlung') processes …

Toward the dissemination of sustainability issues through social media in the higher education sector: evidence from an Italian case

E Gori, A Romolini, S Fissi, M Contri - Sustainability, 2020 - mdpi.com
Nowadays, universities play a pivotal role in building a more sustainable society, promoting
sustainable development by reducing the negative impacts of their activities. Accordingly …

To adopt or not to adopt? A co-evolutionary framework and paradox of technology adoption by small museums

L Leoni, M Cristofaro - Current Issues in Tourism, 2022 - Taylor & Francis
Technology is changing the traditional approach to museums, ie 'looking and no touching',
encouraging visitors to adopt the new 'playing and interacting'notion. However, previous …

A Twitter network analysis of European museums

D Kydros, V Vrana - Museum Management and Curatorship, 2021 - Taylor & Francis
Increasing numbers of museums use Twitter to attract visitors, engage effectively with them
and facilitate the construction and strengthening of communities, where visitors are creating …

Digital transformation using marketing strategies in cultural organizations and diffusion of knowledge through technology, a systematic literature review

P Douros, K Papageorgiou, K Milioris… - Transnational …, 2023 - transnationalmarket.com
This research aims to systematically identify and evaluate the adoption of digital
transformation and innovation in marketing strategies. This research identifies and …